Everyone can learn to improve their empathy skills when selling, and, in doing so, improve their lives and the lives of their prospects, customers and colleagues.
In this podcast, we will cover the secrets of empathy and how to put yourself in your customer’s shoes. Take a listen!
Listen To The Podcast:
Resources:
- Download a special report: 7 Skills Needed to Overcome Adversity in Sales
- Take the first step on the path to finding the Missing Piece to Your Sales Success – click here to sign up for our free mini-course
- Ask Alen! Send me your sales-related questions and I will answer them in the upcoming podcasts – send your questions via Linkedin or fill the form here.
More about the Episode:
- Be Present
- Active Listening
- Non-verbal Cues
- Pause
- Ask Questions
- Use “we” not “me”
Empathy requires being present in the space you and your prospect are sharing. To connect with someone, you need to be focused on the conversation you are having with them, not on what else is happening in your life or going on around you. Being present is a mindset that helps you connect with yourself and others.
Reflecting is repeating what someone said and asking if you’ve expressed what they meant. Affirming shows that you respect what they are saying when you respond positively. Encouraging the other person to explain or expand on what they’re saying encourages them to be open and honest.
When you interact with other people, empathy skills are necessary for effective communication. You can improve your empathy skills by being present, actively listening, and paying attention to non-verbal cues like tone of voice. By pausing, asking questions, and working together instead of fixing things, you build trust and empathy to help you and others succeed.
Leave a comment below:
Let me know what you think and what will you change regarding your mental toughness. Let me know your favorite strategy or revelation you’ve had about sales in general. I can’t wait to hear from you!
Ask Alen!
Send me your sales-related questions and I will answer them in the upcoming podcasts – send your questions via Linkedin or fill the form here.